FAQ's

Where can I collect?

Shop online and collect in store at our Pakenham facility, located at 28-46 Bald Hill Road Pakenham, Victoria.

What are the store hours?

The store hours are Monday to Friday 9am - 5pm, Saturday 7:30am - 1pm.

Do you deliver?

Delivery is not currently available. 

Do you have a minimum order?

Online orders do not have a minimum. 

How will I know when you release new offers?

Sign up for information on product offers as they become available, or follow Patties Foods Direct on Facebook for updates!

Do you sell expired products?

We do not sell expired goods. The law does not allow retailers to sell products that have passed its "expiry" date. Products marked with a "best before" date can still be sold after that date provided that the product is fit for human consumption.

Are advertised products always in stock?

As our prices are low, stock sells out quickly. We recommend our customers to make purchases sooner rather than later. We have new stock arriving weekly, so you can also enjoy other products at low prices! 

I collected products but packaging looks different. 

At times, packaging may appear differently online to in-store due to the nature of changes in packaging design. The products however, maintain our high standards of quality.